Frequently Asked Questions (FAQ)

Shipping

Where do you ship?

We currently offer shipping within the United States.

How much does shipping cost?

Standard shipping is $8, with free standard shipping on orders of $70 or more. Express shipping is $15.

What are the shipping time estimates?

Standard shipping is estimated at 7-10 business days. Express shipping is estimated at 3-5 business days.

Returns and Refunds

What is the return window and required condition?

The return window is 7 days from the delivery date. Returned books must be in new condition, with no scratches, marks, dirt, or other damage. Books that arrive damaged are covered separately below.

Who pays return shipping?

The customer pays return shipping.

What if my order never arrives?

A full refund is available for an order that has not been received and is not marked as delivered with photo proof.

What if my book arrives damaged?

Books that arrive damaged, with photo proof of both delivery and the damage, qualify for either a 100% refund or a replacement book sent with expedited shipping.

What if my book arrives late?

A 100% refund is available for a book that arrives 7 days past the estimated shipping arrival window.

When is a refund not available?

Refunds are not available for returns outside the 7-day return window from the delivery date or for books returned with scratches, marks, dirt, or other damage, except for books that arrived damaged as described above. Non-receipt claims do not qualify for a refund when there is photo proof of delivery.